Terms and Conditions

Last updated: 10/1/2025

These Terms and Conditions ("Terms") govern your use of MessengerCo's services and products. By using our services, you agree to these terms.

Acceptance of Terms

By accessing and using MessengerCo's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Services Description

MessengerCo provides corporate and personal gifting services, including but not limited to:

  • Custom gift box curation
  • Corporate gifting solutions
  • Gift delivery services
  • Gift consultation and planning
  • Online gift selection platform

Order and Payment Terms

When you place an order with MessengerCo:

  • All orders are subject to acceptance and availability
  • Prices are subject to change without notice
  • Payment must be made in full before order processing
  • We reserve the right to refuse or cancel orders at our discretion
  • All prices include applicable taxes unless otherwise stated

Refund and Return Policy

Order Cancellation Rights

You have the right to cancel your order within 7 days without providing a reason. The cancellation deadline is 7 days from receiving the goods or when a third party takes possession of the goods.

To cancel your order, please contact us:

  • Email: hi@messengerco.ai

Return Conditions

To be eligible for a return, goods must be:

  • Purchased within the last 7 days
  • In original packaging and condition
  • Unused and in resaleable condition

Non-Returnable Items

The following items cannot be returned:

  • Goods made to specific customer specifications
  • Personalized or customized items
  • Rapidly deteriorating goods or items with expiration dates
  • Items unsuitable for return due to health or hygiene reasons
  • Goods that have been mixed inseparably with other products
  • Sale items (unless otherwise stated)

Return Process

For returns, please send items to our return address:

MessengerCo Returns
7-12 Infinity Tower
Jalan SS6/3 SS6
47301 Petaling Jaya
Selangor, Malaysia

Customers are responsible for return shipping costs and risks. We recommend using an insured, trackable mail service for returns.

Delivery and Shipping

Regarding our delivery and shipping services:

  • Delivery times are estimates and not guaranteed
  • Risk of loss and title pass to you upon delivery to the carrier
  • We are not responsible for delays caused by shipping carriers
  • Additional shipping charges may apply for remote locations
  • You must provide accurate delivery information

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of MessengerCo and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or display our content without permission
  • Use our trademarks or brand names without authorization
  • Create derivative works based on our content
  • Reverse engineer any software or systems

User Conduct

When using our services, you agree not to:

  • Use our services for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Transmit any harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt our services
  • Impersonate any person or entity

Limitation of Liability

MessengerCo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services.

Our total liability to you for all damages shall not exceed the amount paid by you for the specific service giving rise to the liability.

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through:

  1. Good faith negotiations between the parties
  2. Mediation, if negotiations fail
  3. Binding arbitration under the laws of Malaysia, if mediation fails

Governing Law

These Terms are governed by and construed in accordance with the laws of Malaysia. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Malaysia.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the intent of the original provision.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: hi@messengerco.ai

Address: 7-12 Infinity Tower, Jalan SS6/3 SS6, 47301 Petaling Jaya, Selangor, Malaysia

Website: https://messengerco.ai