Frequently Asked Questions at MessengerCo

MOQ
From 20 Units
Some items even lower
Lead Time
3 Days to 3 Months
Depends on your project

Got Questions?

Everything You Need to Know Before You Order

Tap a question to see the answer. Can’t find yours? Just ask us.

๐ŸŽ About MessengerCo

Who are we and what do we do?
MessengerCo is your all-in-one corporate gifting and merchandise partner. We help businesses source, customise and deliver gifts people actually want to keep: branded merchandise, appreciation kits, festive hampers, event door gifts and more.
What makes MessengerCo different?
One platform. One team. No more juggling suppliers. From general swags to fully-customised branded merchandise. You get AI gift recommendations, instant branded mockups, quotes, sourcing and delivery in one place, backed by real people.
Who can order from MessengerCo?
Everyone! SMEs, MNCs, GLCs, government agencies, event organisers and more. From 20 gifts to 20,000, we’ve got you.
Do you only do festive gifts?

Not at all! We gift all year round:

  • Onboarding and welcome kits
  • Staff appreciation and rewards
  • Events and conferences
  • Client and partner gifts
  • Company merchandise and SWAG
  • Product launches and campaigns
  • Festive gifting: Raya, CNY, Deepavali, Christmas and more
Do you have an online catalogue?
Yes! Browse 3,000+ products on our online platform, preview your logo and generate a quote. Prefer a human? Our team is happy to recommend gifts for you.

๐Ÿ›๏ธ Products & Customisation

What gifts and merchandise do you offer?

Lots! Here’s a taste:

  • Drinkware: tumblers, mugs, bottles
  • Tech: power banks, USB drives, gadgets
  • Apparel: tees, polos, jackets, caps
  • Stationery: notebooks, pens, office essentials
  • Lifestyle: bags, travel items, everyday essentials
  • Gift sets: curated hampers and appreciation kits
  • Event items: giveaways and door gifts

Need something else? We’ll source it.

Can I put my logo on the gifts?
Yes! Most products can be branded. Methods include silkscreen, UV printing, embroidery, laser engraving and more, depending on the item and material.
Can I customise the packaging too?
Yes! Think custom gift boxes, paper bags, sleeves and cards. Options depend on the product and your project.
Can I build my own gift set?
Of course! Pick items that fit your budget, brand and recipients. We’ll suggest pieces that go well together so the whole set feels cohesive.
What if I can’t find the product I want?
No worries. Send us a photo, link or description and we’ll check availability and feasibility through our supplier network.
I don’t know what to buy. Can you help?
Yes! Tell us the occasion, who it’s for, your budget and any branding needs. We’ll recommend gifts and curated sets that fit. You don’t need everything figured out first.

๐Ÿ’ฐ Pricing, Budget & MOQ

How much do corporate gifts cost?
We have options for every budget, from affordable giveaways to premium gift sets. Your price depends on the products, quantity, branding method, packaging and delivery. Share your budget and we’ll recommend options that look great and stay on budget.
What is the minimum order quantity (MOQ)?
Most customised orders start from 20 units, and some products need more. A few ready-stock items can go as low as 1 unit. Tell us what you have in mind and we’ll check.
Can I get a quote before I order?
Yes! Generate one on our platform or ask our team to prepare one. No obligation to proceed.
Do you offer bulk discounts?
Yes! Bigger quantities can unlock better unit pricing. Check bulk pricing on the platform or request a quote.
Can you work within my budget?
Absolutely. Budget is the first thing we look at. Whether you have a set price per person or a total campaign budget, we’ll find gifts and combinations that fit.

โœ… Samples, Quality & Approval

Can I get a sample before ordering in bulk?
Yes, depending on the product and supplier. Sample, customisation and delivery fees may apply. Tell us which items you’d like to check and we’ll arrange it.
Can I see my logo on the product before production?
Yes! Use our instant mockup tool on the platform. For custom orders, our team also manages artwork and design approval before anything goes into production.
What artwork format should I send?
Vector files are best: AI, EPS or SVG. A high-resolution PNG can work for some printing methods. Not sure about your file? Send it over and we’ll take a look.
How do you make sure the quality is good?
We work with trusted suppliers and run quality checks throughout fulfilment. You can also request samples first. If anything feels off, our team is on it.

โฑ๏ธ Ordering & Lead Time

How do I place an order?

Easy, 5 steps:

  1. Browse the catalogue or tell us what you need
  2. Pick products, quantity and branding
  3. Preview your mockup and review your quote
  4. Confirm and pay (or use an approved PO)
  5. We handle production, packing and delivery

Our team guides you all the way.

How long does production and delivery take?

It depends on the product, quantity, branding and destination. As a guide:

  • Small ready-stock orders: about 3โ€“5 working days
  • 20โ€“499 units: about 2 weeks
  • 500+ units: about 1โ€“2 months
  • Fully custom products: about 2โ€“3 months

These are estimates, not guarantees. We’ll confirm your timeline once we know your project.

Do you take urgent orders?
Yes, we can explore rush production and delivery depending on stock, quantity and branding. Tell us your deadline early and we’ll check what’s possible.
Can I choose a delivery date?
Yes! Share your preferred date and we’ll plan production and delivery around it, subject to availability and confirmation.

๐Ÿšš Delivery & Fulfilment

Do you deliver across Malaysia?
Yes! We deliver nationwide: Peninsular Malaysia, Sabah and Sarawak, subject to destination and logistics.
Can you deliver to multiple addresses?
Yes! Offices, branches, individual staff or clients. We can send individual or consolidated deliveries, whatever suits you.
Do you deliver internationally?
Yes! We can ship to multiple countries, subject to destination coverage, customs rules and shipping arrangements.
Can you store my gifts and deliver later?
Yes, for suitable projects. It’s perfect for recurring campaigns, onboarding kits or multiple distribution dates. Storage period, handling and fees are confirmed per project.

๐Ÿงพ Payment & Corporate Procurement

What payment methods do you accept?
Online banking and credit card. Payment details are in your official quotation and invoice.
Do I need to pay in full before production?
Generally yes, to confirm your order. Approved corporate clients may use a Purchase Order (PO) workflow, subject to verification and agreed terms.
Do you accept Purchase Orders (PO)?
Yes! For approved corporate clients. Share your procurement requirements and we’ll guide you on the paperwork and process.
Do you handle government and MOF orders?
Yes! We support PO, Local Order (LO) and MOF-registered contract arrangements, subject to registration, verification and project requirements.

๐ŸŒฑ Sustainability & Support

Do you have eco-friendly gifts?
Yes! Our growing eco-friendly range includes reusable and alternative-material options. Share your ESG goals and we’ll help you pick. Specific claims and certifications are checked at product level.
What if my order arrives damaged or has an issue?
Contact our team with the details and photos if you have them. We’ll review it and help sort it out under our after-sales support and applicable warranty terms.
Will someone help me through the process?
Yes! Real people support you from recommendations and quotes to design approval, production and delivery. Gifting should be stress-free.

๐Ÿš€ Getting Started

I’m new and have no product in mind. Where do I start?
Perfectly fine! Just tell us the occasion, rough quantity, budget per person and delivery date. We’ll take it from there.
What should I prepare for a quote?

The more we know, the faster we quote:

  • Company name
  • Occasion or event
  • Estimated quantity
  • Budget per gift
  • Product ideas (if any)
  • Logo or branding needs
  • Delivery date and location(s)

Missing some details? Send what you have. We’ll work out the rest together.

My event is months away. Can I still ask for a quote?
Yes, and we love it! Planning early gives you more choice in products, branding and delivery, especially for big projects and peak festive seasons.
Do I need an account to contact you?
Nope! Just reach out to our team. Signing up on our online platform unlocks product browsing, branding previews and quotes.
How do I get started?
Browse our online platform or WhatsApp us for personal recommendations. Let’s make your next gifting project simple, fast and fun!
Still Not Sure What to Get?

Let’s Find the Perfect Gift for Your Team

Tell us your budget, occasion and quantity. Our gifting specialists will do the rest, without the hassle.

โœ“ Personalised recommendations ย ยทย  โœ“ No-obligation quote ย ยทย  โœ“ Real people, fast replies

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